C1 · 50 words
Customer service in Spanish
Enquiry, complaint, escalation, fix — the language of the counter, the telephone and the inbox.
Practise this list
From these 50 words, as many per round as you like — up to all of them: first what is due today, then new ones. First you choose, then you fill the gap, then you write it yourself. Mistakes come back again shortly.
More about this list
El artículo con tara is the item with something wrong with it, and la tara is the wrong thing itself: a snag in the cloth, a chip in the glaze, the reason it sits on the reduced table. English has the word « tare » and uses it for one sense only — the weight of the container, taken off to leave the net weight — which Spanish also has, la tara del envase. For the defect English has no single word at all and reaches for « the flaw », « the fault » or « seconds ».
The words
View
Phrase (50)
el servicio de atenciónthe customer service deskPhraseC1
El servicio de atención empieza escuchando entero.The customer service desk begins by listening to the end.
el punto de contactothe moment of contactPhraseC1
El punto de contacto puede ser el peor momento del día.The moment of contact can be the worst minute of somebody's day.
el canal de atenciónthe way the customer gets in touchPhraseC1
El canal de atención lo elige el cliente, no la empresa.The way the customer gets in touch is chosen by the customer, not by the company.
la centralita telefónicathe switchboardPhraseC1
La centralita telefónica reparte por temas.The switchboard sorts the calls by subject.
la cola de esperathe queuePhraseC1
La cola de espera se anuncia en minutos, no en posiciones.The queue is announced in minutes, not in places.
el tiempo de respuestathe time promised for an answerPhraseC1
El tiempo de respuesta se promete y se cumple.The time promised for an answer is promised and then kept.
el ticket de incidenciathe ticket number given to the problemPhraseC1
El ticket de incidencia da un número al problema.The ticket number given to the problem is what turns it into a case.
el número de expedientethe number the case is filed underPhraseC1
El número de expediente se da al principio.The number the case is filed under is given at the very start.
la primera línea de atenciónthe people who answer firstPhraseC1
La primera línea de atención resuelve la mayoría.The people who answer first settle most of it.
la escalada del casothe moving of the case up a levelPhraseC1
La escalada del caso se explica al cliente.The moving of the case up a level is explained to the customer.
el responsable del casothe person the case belongs toPhraseC1
El responsable del caso no cambia a mitad.The person the case belongs to does not change half way.
la escucha sin interrumpirlistening without cutting inPhraseC1
La escucha sin interrumpir repite después lo entendido.Listening without cutting in says back afterwards what was understood.
la reformulación del problemaputting the problem in other wordsPhraseC1
La reformulación del problema evita la mitad de los malos entendidos.Putting the problem in other words heads off half the misunderstandings.
la disculpa sin excusathe apology with no excuse attachedPhraseC1
La disculpa sin excusa desarma más que cualquier argumento.The apology with no excuse attached disarms more than any argument.
la queja del usuariothe complaint with nothing asked forPhraseC1
La queja del usuario se registra igual que la reclamación.The complaint with nothing asked for is recorded like any other complaint.
la reclamación formalthe complaint that asks for somethingPhraseC1
La reclamación formal pide algo concreto.The complaint that asks for something asks for something definite.
el impreso oficial de quejathe official complaint formPhraseC1
El impreso oficial de queja se entrega si lo piden.The official complaint form is handed over on request.
la denuncia ante consumothe complaint made to the authoritiesPhraseC1
La denuncia ante consumo no busca dinero, busca sanción.The complaint made to the authorities is after a penalty, not after money.
el arbitraje de consumothe consumer arbitrationPhraseC1
El arbitraje de consumo es voluntario y gratuito.The consumer arbitration is voluntary and free.
el plazo de devoluciónthe time allowed for giving it backPhraseC1
El plazo de devolución empieza al recibir el paquete.The time allowed for giving it back starts when the parcel arrives.
la garantía comercialthe guarantee the seller addsPhraseC1
La garantía comercial se añade a la que da la ley.The guarantee the seller adds comes on top of the one the law gives.
el artículo con tarathe item with a flawPhraseC1
El artículo con tara se sustituye o se repara.The item with a flaw is replaced or repaired.
la devolución del importethe giving back of the moneyPhraseC1
La devolución del importe va por el mismo medio de pago.The giving back of the money goes by the way it was paid.
el vale de comprathe credit note to spend in the shopPhraseC1
El vale de compra no puede imponerse.The credit note to spend in the shop cannot be forced on anybody.
la compensación ofrecidathe compensation offeredPhraseC1
La compensación ofrecida se pone por escrito.The compensation offered is put in writing.
el gesto comercialthe goodwill offered outside any dutyPhraseC1
El gesto comercial no reconoce culpa.The goodwill offered outside any duty admits no fault.
el plazo de resoluciónthe time allowed for settling itPhraseC1
El plazo de resolución consta en la respuesta.The time allowed for settling it is stated in the reply.
la respuesta por escritothe answer in writingPhraseC1
La respuesta por escrito evita repetir la conversación.The answer in writing saves having the conversation twice.
la confirmación de entradathe note saying it has arrivedPhraseC1
La confirmación de entrada sale el mismo día.The note saying it has arrived goes out the same day.
el seguimiento del casothe following of the case throughPhraseC1
El seguimiento del caso lo hace quien lo abrió.The following of the case through is done by whoever opened it.
el cierre del expedientethe closing of the casePhraseC1
El cierre del expediente se comunica siempre.The closing of the case is always told to the customer.
la encuesta de satisfacciónthe satisfaction surveyPhraseC1
La encuesta de satisfacción se envía una sola vez.The satisfaction survey is sent once and once only.
el índice de recomendaciónthe score for how many would recommendPhraseC1
El índice de recomendación resume poco y se cita mucho.The score for how many would recommend sums up little and is quoted a lot.
la resolución en el primer contactothe settling of it at the first contactPhraseC1
La resolución en el primer contacto ahorra tres llamadas.The settling of it at the first contact saves three telephone calls.
el guion de llamadathe call scriptPhraseC1
El guion de llamada ayuda hasta que estorba.The call script helps until it gets in the way.
la base de conocimientothe store of answers the staff can look upPhraseC1
La base de conocimiento se actualiza con cada caso raro.The store of answers the staff can look up grows with every odd case.
la pregunta frecuentethe question that keeps comingPhraseC1
La pregunta frecuente se redacta con las palabras del cliente.The question that keeps coming is written in the customer's own words.
el cliente enfadadothe angry customerPhraseC1
El cliente enfadado se calma con hechos, no con fórmulas.The angry customer is calmed by facts, not by formulas.
la desescalada del conflictothe moving of the quarrel back downPhraseC1
La desescalada del conflicto baja primero el tono.The moving of the quarrel back down starts with the tone of voice.
el trato incorrectobeing treated badlyPhraseC1
El trato incorrecto se corta educadamente.Being treated badly is stopped politely.
la retención del clientethe keeping of the customerPhraseC1
La retención del cliente cuesta menos que ganar uno nuevo.The keeping of the customer costs less than winning a new one.
la baja del serviciothe ending of the contract by the customerPhraseC1
La baja del servicio se tramita sin obstáculos.The ending of the contract by the customer is dealt with without obstacles.
la portabilidad del contratothe moving of the contract to another providerPhraseC1
La portabilidad del contrato tiene plazos fijados.The moving of the contract to another provider has fixed time limits.
el servicio posventathe service after the salePhraseC1
El servicio posventa vende el siguiente aparato.The service after the sale sells the next machine.
la reparación en garantíathe repair done under guaranteePhraseC1
La reparación en garantía no la paga el cliente.The repair done under guarantee is not paid for by the customer.
la pieza de recambiothe spare partPhraseC1
La pieza de recambio debe estar disponible unos años.The spare part has to be available for some years.
el aviso de retrasothe warning that it will be latePhraseC1
El aviso de retraso llega antes de que pregunten.The warning that it will be late arrives before anybody asks.
la información transparentetelling people what is actually knownPhraseC1
La información transparente incluye lo que no se sabe.Telling people what is actually known includes what is not known.
la promesa cumplidathe promise that was keptPhraseC1
La promesa cumplida vale más que la disculpa.The promise that was kept is worth more than the apology.
el registro de la conversaciónthe recording of the callPhraseC1
El registro de la conversación se anuncia al empezar.The recording of the call is announced at the start.
Missing a word? Look it up in the dictionary
This list belongs to Work and jobs — 24 lists and 1 155 words that can also be practised as a whole.